Information Center

Frequently Asked Questions

Q. What if I need Sales Help with selecting or ordering Decatur Products?

A. Our highly trained customer service representatives are ready to help you with all of your questions and concerns.

Q. Where can I buy Decatur Products?

A. Decatur Electronics maintains a vast network of distributors for your convenience.  Please select a distributor who is nearby to your location.

Q. How can I get Service for my Decatur Products?

A. Decatur Electronics radar guns are extremely robust and durable and are designed to give you many years of worry free use.   If you think that your device isn’t working properly or simply need an updated certification, contact a nearby factory authorized service center.

Q. How often do I need to re-certify my traffic safety radar?

Most states have set up their own standards to regulate the timing of radar certification. Since each state is different, Decatur recommends that you check with your local state regulators.

The National Highway Traffic Safety Administration (NTSHA) recommends, as a minimum, that each speed-measuring device be tested for measurement accuracy within a period of 3 years prior to an alleged violation in which the device was used to collect evidence for presentation in court and whenever the device undergoes repair

Q. What if I drop my handgun?

A. Decatur Electronics radar guns are extremely durable. Simply power up and perform a device test.  If the gun doesn’t doesn’t pass the test, contact a Decatur Electronics authorized repair center.